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Website launch

Business Website Launch Checklist: Test the Journeys, Not Just the Pages

A launch board with content, action, access and follow-up checks
A launch decision needs evidence from the actual customer journey.

A business website is ready to launch when its key content is approved, its main visitor actions work, and owners are assigned to check the public version afterward. A polished homepage is not enough if a contact form goes to the wrong inbox, a phone number cannot be tapped, or a staging block keeps the site out of search.

Use a short list of complete journeys, not a collection of isolated screenshots. The website brief should define what was promised; this list helps accept the finished release.

Launch gate showing content, customer action, access and post-launch ownership.
Release after the essential paths work and remaining issues have owners.

Before launch: follow a customer from entry to response

Pick two or three realistic tasks: find a service and ask a question; read a product detail and request a quote; switch language and reach the correct contact path. Test them on a phone and desktop, with a keyboard as well as touch or mouse. Check that the destination actually receives the message and knows who should reply. W3C’s easy checks are a useful first accessibility pass, but they are not a complete audit.

CheckEvidence to keepOwner
Content and linksApproved copy, image rights, no broken important pathsBusiness/content lead
Main actionSuccessful test enquiry and confirmation, with test data removedSite and inbox owners
Mobile and keyboardMain tasks completed without clipped controlsTester and builder
Public discoveryCorrect canonical, robots, sitemap and relevant page titlesBuilder/SEO owner
HandoverDomain, hosting and editor access documentedBusiness and provider

A launch gate can allow a small cosmetic issue while blocking a failed enquiry route. Write that decision down, along with who will fix it and by when.

At launch: check the real domain

The preview and production site can differ. Open the public domain over HTTPS, revisit the most important routes, submit a safe test enquiry, and verify that the destination receives it. Inspect robots.txt, sitemap, canonical URLs, language links, and any old-path redirects. Google’s SEO Starter Guide describes useful content and crawlable links, but being crawlable does not prove a page is indexed.

If analytics or consent controls are part of the agreed scope, verify their behaviour on the real domain without collecting unnecessary personal details. Make a note of what you could not verify; absence of data is not a passing test.

After launch: make one person accountable

Assign a contact for technical faults, content corrections and enquiries. Check messages during the first days, fix broken paths and review available search or analytics data later. A successful launch check does not guarantee traffic or sales. Preserve the checklist with dates and results so the next update has a baseline.

DT Software’s website service can be scoped around an agreed launch and handover. Send your required journeys, languages and current site details when asking for a quote; they determine which checks need to be included.